Q. How do I go about returning a product?
A. Start with sending a return request through our website. When the return request is approved, you’ll get an email from Customer Service with a return authorization form, and a UPS return label. When we receive the item from you, we’ll apply the credit to the same card you used at check out.
Q. My Furla Bag is damaged and/or missing a piece, what can I do to fix it?
Q. Can I return a Final Sale item?
A. No, unfortunately we are not able to offer returns or exchanges if an item is Final Sale.
Q. How do I activate a personal promotion code?
A. Upon checkout, look for the field to enter the promotional code and click “Activate”. Don’t forget - the promotion code is only active for 6 months!
Q. What is the best way to remove an ink stain from my Candy bag?
A. While it may be difficult to remove an ink stain from the rubber material, we suggest trying soap and water, or a mild multipurpose surface cleaner. Otherwise, we can recommend a repair service we use.
Q. My Furla lock is lost/broken, what do I do?
A. The Furla signature “F” locks are now available for purchase at the following Furla boutiques:
Coral Gables, FL (305) 443-4945
Boston, MA (617) 236-0446
Short Hills, NJ (973) 218-1300
Honolulu, HI (808) 921-2815
The cost of the locks are $20 for the larger lock (available in gold or silver), and $15 for the smaller lock (available in gold, silver, or matte black). A store associate will be able to help determine the lock compatible with your handbag.
Q. Can online purchases be shipped internationally?
A. No, unfortunately we cannot ship purchases made online internationally at this time.
Q. Can I make an exchange through the website?
A. No, we cannot make exchanges through the website but you can submit a return request, place a new order, and get free shipping on the new order!
Q. Can I make an order if I am an international freight forwarding company?
A. No, unfortunately we do not ship to international freight forwarding companies.
Q. Where does the leather originate from which the bags are made?
Q. The style I am interested in is sold out online, is there any other place that might have it in stock?
Q. Is there any other Furla website with authentic Furla bags from which I can order?
A. The official Furla site (www.Furla.com) is the only website from which you can order, other than our Verified Online Retailers, where you can be absolutely certain you are receiving authentic Furla products.