Please choose carefully, as we DO NOT REFUND, credit, exchange or accept returns if customer change their mind or find that the purchased item is not suitable for their needs. Please be aware that, there is no “cooling off” period for purchasing with Serenade’s E-Boutique.
Serenade products carry a 6 months manufacturer’s warranty from the date of purchase and it will cover defective workmanship and materials only. The warranty does not extend to damages caused by misuse of product, colour transfer/discoloring due to placing products with other colour items, wear and tear or sales and discounted products.
Item(s) will be evaluated by Serenade Leather to determine whether the item can be repaired, replaced or credited on the next purchase with Serenade’s E-Boutique. Please allow up to 10 working days to process the warranty claims.
Credits will be provided for exchanges (subject to approval) via a Credit Voucher code which will be issued once return has been approved for credit. This voucher code is redeemable for 6 months after issue on the E-Boutique.
Serenade Leather takes no responsibility for missing incoming deliveries without proof of delivery. The original shipping charges are not refundable and, if you are exchanging for an alternative item (subject to approval), a shipping charge will be applied.
PLEASE NOTE: All markdown, discounted, sales items and shoes are final and cannot be returned for exchange or refund.
Serenade Leather reserves the rights to refuse any repair, exchange or credit if the merchandise does not meet our returns policy requirements once assessed.
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