Brahmin's Repair/Returns Department will be closed for the annual Holiday shut down beginning December 23th, 2016 through January 3rd, 2017. Please keep in mind when mailing in your product, someone will be here to receive the packages, but work will not be done during the break. We will return to the office on January 3rd, 2017.
What does the Brahmin warranty cover?
Upon registering your handbag, Brahmin will warranty your purchase against workmanship and structural defects for one full year from date of purchase. A two year warranty is extended if you self-register online through this form.
When sending an item in for repairs, a valid sales receipt must be included to show your product was purchased within the warranty period. Once your product is inspected and a manufacturer’s defect is found, we will repair or replace your product with the same style if available or a style of equal value based on the purchase price stated on the receipt.
Brahmin reserves the right to exclude any damage caused by negligence and/or normal wear and tear. We do not guarantee or warranty any item purchased through a third party unauthorized dealer. See a list of all authorized dealers here.
How do I send a bag in for repair service?
Brahmin requires that the consumer pay the shipping cost of the item to the factory. We will cover the expense of return shipping. Please ship your item by insured, traceable mail. Include a copy of the original sales receipt with the completed form below. The repair team will notify you if there is a charge. Note, we cannot accept checks. Send your item to:
77 Alden Rd
Fairhaven, MA 02719
Click here to fill out and print form.
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What is the time estimate to process a repair?
Please allow 2 - 4 weeks for any repair service.
Does Brahmin offer a repair service for consumers residing outside the US?
At this time, we are unable to offer repair service for our consumers residing outside the US.
Does Brahmin offer a refurbishing service?
We accept most of our handbags for refurbishing services, however, we require the inside lining of any used handbags to be reasonably clean. Follow repair instructions to send your handbag in for refurbishment.
Please note: There will be a refurbishment fee of $40 provided that the item is repairable. A handbag in condition beyond the refurbishment process will be returned to you as is free of charge. Once our team assesses your item, you will be contacted with our recommendations.
Can I send in a handbag for repair that is past warranty?
Items that are past warranty can be sent in for repair service. The repair team will assess the item and contact you with recommendations and any applicable fees.