If you aren't completely satisfied with your order, we will accept unused items with all original shoe box contents and packaging and provide free return shipping for all US orders within 365 days of the shipping date (only applicable to items paid in full at checkout, not products financed via Affirm which are subject to a 120 day return policy). A prepaid return label is included in every domestic order. International and APO orders can be exchanged and returned but customers are responsible for return shipping. Click here to notify us about a return or exchange.
Items must be in same condition as they were received including original packaging (tissue paper, plastic sleeves, shoe bag and horn). Please use a soft surface (i.e., carpet) to try on your shoes in order to prevent scratches. The soles are hand painted and will scuff as soon as they hit hard surface, both indoors and outdoors. We will not accept damaged product.
Once your return is received and inspected a refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please note it can take up to two weeks for our warehouse to process returns and therefore your patience is appreciated.